Legal and privacy
Last updated: 26 October 2026
Who we are
Fixdash is the trading name of Roshan Ashraf, a self employed sole trader based in Southampton.
Geographic address: Apartment 20, 6 to 9 Canute Road, Southampton, SO14 3FT. This is not a shop and we do not accept walk ins. All repairs are booked in advance.
Email: [email to be added]
WhatsApp: [number to be added]
ICO registration: [to be added]
Prices and payment
Prices on our website include the part, labour, and collection and return within our standard area. You pay only after your phone is back and you have tested it. We accept card and cash.
Warranty
Every repair has a 12 month warranty on the part and our work. If the part we fitted fails through normal use, we repair or replace it free. If we cannot, we refund the repair price. The warranty does not cover new drops, cracks, pressure marks, liquid damage, or repairs by anyone else. This warranty is in addition to your legal rights under the Consumer Rights Act 2015, which are not affected.
If we cannot complete the agreed repair, you pay nothing and your phone is returned in the condition we received it. If we damage anything, we repair or replace it at our cost.
Parts
We use high quality replacement parts and tell you the grade before we start. Non Apple parts may show an "Unknown Part" message in Settings. This is normal and does not affect normal use.
Your right to cancel
If you book with us by WhatsApp, online, or at your door, you have 14 days to cancel. If you ask us to start the repair within those 14 days and then cancel, you pay only for work already done. Once the repair is complete, the right to cancel ends. To cancel, message us on WhatsApp or by email with your name, phone model and booking date.
Privacy notice
Fixdash (Roshan Ashraf) collects your name, contact details, address and phone details (model and IMEI) only to book, repair, return and guarantee your repair, and keeps invoice records as tax law requires. We never open, copy or look at the contents of your phone, and we do not need your passcode. Condition photos are deleted when your warranty ends. We never sell or share your data for marketing.
You can ask to see, correct or delete your data at any time by WhatsApp or email. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Reviews
We ask every customer for an honest review. We never pay for, reward or filter reviews.